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Inside Sales Representative

Company Name:
Bartunek Group, Inc.
The Inside Sales position is the front-line source of information for customers. They build trust and develop strong relationships with customers and vendors. They must have an attitude to accept any challenge, offer products, services and assist in problem solving. They are flexible to customer issues and should be an out source of the customer's company. They are 911, air traffic control an a help desk all rolled into one. Inside sales is the focal point of information and responsible for total management, from new customer development to payment.Must be: Results oriented, Good Verbal and written communication skills, Exhibit excellent time management skills and be detail oriented, Be a student, Have the right personality, passion, obsession and natural enthusiasm for your work, be curious, Perseverance, develop the right process. be creative, have a sense of humor.This position is responsible for all quotes which includes interviewing the customer to get all pertinent information prior to quoting.Be responsible for coordinating all paper work when setting up a new customer,Enter all orders promptly the sameday they are takenMake sure all customer requirements are understood andthe information is transferred to purchasing and the warehouse.Make all changes and notify purchasing and the warehouse of any changes that will effect them.Purchasing: buy all non-stock items required by customersKnow which vendors are best suited to take care of customer's needsAccountability: Take responsibility for all aspects of your customers. Work with outside sales on retention of customerover a certain sales point andretain customers underthat point. Coordinate the development of potential customers with outside sales.Expectations:1. Over and above all, the constant desire to succeed. To always attempt to take all the steps possible to increase the chances ofsuccess no matter what the task. Understanding that success often comes from details, focus and determination.2. Build relationships3. Teamwork4. Be active in helping to develop a plan with outside sales for key accounts and prospects5. Be proactive in searching for opportunities and exposing pain. Every contact with a client is anopportunity to dig and question. Inside sales nearly always has more contact with buyers on a constant basis than outside and that is a valuable window of opportunity. It only takes a few seconds to ask one more question.6. Responses to customers request for quotes, expedites ad support questions handled in such a manner that WOW's the customer whenever possible7. Put outside sales under pressure to keep up with opportunities you are uncovering8. Confidence.9. Use the Sandler System as much as possible10. Creative and a desire to have fun11. Follow up. Ask for the order. All the time every time.12.Faxing a quote with no pre qualification is very weak. Have a plan, have a system to handle quotes from start to finish. Especially the customer's expectation of when he/she needs the quote back and when he/she will place the order.13. Eagerness to utilize the hardware and software at your disposal. Open order reports, email notifications, CRM software. They will impress the customers.14. Log meaningful calls, details and quotes in CRM software. Nothing is worse for the outside salesperson to be blind sided wit ha customer on a situation that she knows nothing about.15. Passion. Excitement Drive16. Try new tactics, and share what works17. Accountability18. Consistency19. Be open to change, be a resource and always a student20. Ask, Listen Deliver

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